What happens when something goes wrong? Awareness raising of the work of the University’s Student Governance team

Abstract

This presentation will focus on explaining how the Student Governance team support students when something goes wrong and how a knowledge of student governance procedures enables the university to support students in their educational journey. The presentation will address the following issues and provide opportunities for further questions:

• What happens when a student believes that the university has failed to deliver a programme of study as advertised?
  The Student Complaints Procedure promotes best practice and provides students with redress when something goes wrong.
• What happens when something goes wrong in assessment?
  A two-stage appeals procedure helps to ensure that when there is a ‘material irregularity’ in assessment, there is less of a delay in getting a student back on track.
• What happens when there are concerns about a student’s health?
  In implementing the Fitness to Study and Engage in the Student Experience Policy, Student Governance work with Student Advice and Wellbeing to ensure that each student is able to fully engage in, and benefit from, university life.
• What happens when there are concerns about a student’s fitness to practise on a professionally regulated programme?
  The Fitness to Practise Policy ensures that by the time of their graduation, a student has the skills, knowledge, health and character to practise the duties of a registered practitioner safely and effectively.
• What happens when a student is arrested or charged and convicted of a crime?
  Student Governance work with the University Police Officer to keep all members of the university community safe. The presentation will conclude with an overview of the university’s relationship with the Office of the Independent Adjudicator, the ombuds scheme for Higher Education in England and Wales

What happens when something goes wrong? Awareness raising of the work of the University’s Student Governance team Powerpoint. Only LJMU staff and students have access to this resource.