Understanding the LJMU student and staff digital experience


  • Sian Downes Library Services
  • Chris Gillies Faculty of Health




LJMU have piloted the JISC digital insights survey. The aim of the project is to see if the JISC digital capability insights survey helps to reveal new insights that lead to new or support current initiatives to support our staff and students’ digital capabilities. This presentation will report on the findings, explore what these might mean for the institution, and discuss if the survey has offered insights.

What is digital capability?

Digital capability is the term JISC uses to describe the skills and attitudes that individuals and organisations need if they are to thrive in today’s world. At an individual level we define digital capabilities as those which equip someone to live, learn and work in a digital society.

The 6 elements are:

  • Digital proficiency and productivity (functional skills)
  • Information, data and media literacies (critical use)
  • Digital creation, problem solving and innovation (creative production)
  • Digital communication, collaboration and participation (participation)
  • Digital learning and development (development)
  • Digital identity and wellbeing (self-actualising)

The survey contains 34 questions, covering the 6 elements, to provide a well-rounded appreciation of our collective digital understanding.

The aim is to support departments and the institution to develop or modify initiatives to support any areas of concern highlighted from the data.

The survey data is also benchmarked with the other participating institutions. This helps us all to see where the institution is compared to the sector. This survey is NOT for the purpose of monitoring any individual’s digital capabilities. The pilot worked with selected groups of staff and students. The scope of the pilot would be to distribute the survey to; level 3 to 5 students on particular programme, academics in identified programmes or schools, and identified professional service teams.

Session 37 SATH 23 - Understanding the staff and student digital experience.pptx Powerpoint. Only LJMU staff and students have access to this resource.