Supporting First Generation Students with Discord.

Abstract

First-generation students account for almost half of all new student enrolments in some higher education institutions. However their non-continuation rates and final degree classifications are notably lower than that of their continuing generation peers. From a series of focus groups held with first-generation students at Sheffield Hallam University several issues were identified that were unique to this particular student group, notably a lack of process knowledge, lower than average participation, a limited sense of belonging and difficultly managing their multiple roles.

Through a practitioner-led design research methodology the platform Discord was chosen in consultation with the students to investigate how the platform can be used to improve their sense of belonging and course community. These were measured against a series of defined metrics to provide both qualitative and quantitative data for analysis. Initial results have demonstrated a higher than anticipated student engagement with the technology platform and regular communication between peers without academic staff involvement.