Exploring Employee Retention in the Nigerian Software Development Industry

The Managers’ Perspective

Abstract

The software development industry in Nigeria is characterized by rapid growth, constant innovation, and an ever-evolving landscape. However, it faces a critical challenge in retaining its skilled workforce and lowering their staff turnover rates. The main aim of this research is to explore retention strategies employed by managers in the Nigerian software development industry and their subsequent impact on employee retention. A qualitative method was employed to explore the retention topics in depth, by conducting eight interviews with current managers in the Nigerian software industry. Thematic analysis produced three key themes. Firstly, high turnover rates in software development stem from a key factor that demand for skilled staff outstrips supply, and as such staff can move easily between employers. Secondly, the managers reported several retention strategies; career development opportunities, work-life balance, organizational culture, compensation and benefits, rewards and recognition and leadership style. Thirdly, the perceived benefits of the retention strategies were improved retention, improved employee satisfaction and willingness to work along with open communication and feedback. These result showcase that by proactively creating a supportive and engaging workplace, software development companies have been able to improve employee retention.